Order $59 Free Shipping

$69 - $10 OFF / $149 - $50 OFF

Shipping Policy

Order delivery process:

The time frame for order delivery is divided into two parts:

Receiving time = processing time + shipping time

1) Processing time: 1-5 work days (Order verification, quality check, and packaging)                                  

2) Shipping time and freight:  

Free shipping on orders over $59.
( Free shipping in United Arab Emirates and Saudi Arabia for orders over $99)

Country

Shipping Time

United States

( Except Alaska, Guam, Hawaii, Northern Mariana Islands, Puerto Rico, United States Virgin Islands) 

15-20 Work Days

United Kingdom,
Germany, France

6-12 Work Days

Australia, Canada

18-22 Work Days

Others

15-25 Work Days
United Arab Emirates,
Saudi Arabia
10-15 Work Days



United States, United Kingdom,
Germany, France, Australia, Canada, Others
 
Total order price Shipping Fee
$0 - $14.99 $5.99
$15 - $24.99 $6.99
$25 - $34.99 $7.99
$35 - $44.99 $8.99
$45 - $58.99 $9.99
Over $59 Free Shipping

United Arab Emirates,
Saudi Arabia
Total order price Shipping Fee
0 - $39.99 $25.99
$40.00 - $98.99 $19.99
Over $99 Free Shipping

Others:Netherlands, Norway, Ireland, New Zealand, Switzerland, Sweden, Denmark, Italy, Spain(Except Baleares, Las Palmas, Santa Cruz), Austria, Belgium, Portugal.

  • All estimated delivery times are referenced from real-world data collected from past orders. They are approximate times.
  • Shipping times will be affected by public holidays; manufacturers and couriers will limit their operations at these times. 

3) For delivering successfully, we suggest you leave your correct email box and mobile number during the checkout process. Unsuccessful delivery caused by blank mobile column. 

4) PO Boxes are not accepted if you choose express shipping. Your address should be detailed enough, even include the apartment or unit number.

5) Nondelivery caused by wrong delivery address or no rely on pickup notification sent by our customer service specialist in 3 business days and other personal reasons will not be taken by Icossi.

6) Your order can be tracked in detail only when it arrives in your country's facility. Especially for standard shipping, kindly allow 6-15 working days of shipment to your address, even possible " not found ". Thanks for your patience.

7) Receiving time can take longer than the expected date due to invalid address, customs clearance procedures or other causes. 

If you had any questions, please contact our customer service:service@icossi.com.

Note For Taxes:

Taxes charging must be interpreted by the EU organizations.

We only charge taxes and fees for the following EU countries:


About Unsuccessful Delivery 

Refund Policy for Unsuccessful Delivery:

The refund policy is not applied in any case including items damaged, lost, etc. Otherwise, insurance should be applied.

Return Parcel:

In any case, the parcel may return to us for one of the following reasons.

  •  Unclaimed (>90% * All Parcels will be returned if they are unclaimed within 14 days upon arrival.)
  •  The address is not detailed enough to be delivered successfully.
  •  The recipient has moved away and cannot receive the courier.
  •  The goods need to be returned to a better address.
  •  No such street or number.
  •  Cannot be forwarded by address or delivery.
  •  The courier was rejected.
  •  The order is canceled and no more delivery will be carried out.

Disregarding any reasons, the Company will be charged the return delivery cost by our local Post Office for all undelivered or unclaimed parcels. The customer should be responsible for the return delivery charge and re-shipment charge if parcels or goods returned "unclaimed" or due to address the related problems.