Important: The order can be canceled before the parcel ship out, but we cannot cancel the order after shipping!
Refunds can be made in the following situations, but fees will be charged:
If the customer cancels for personal reasons, a 15% handling fee will be charged;
A full refund can be made in the following situations:
1. Logistic reasons: not mailed to the customer's area;
2. Reason for the seller: the product is out of stock, and the customer does not agree to exchange it.
Please Contact Us if you decide to cancel the order or need any help.
Service email: email@example.com
Thank you for shopping at Icossi. We hope you like the product you ordered! However, in case you are not 100% satisfied, it is easy to return and get a refund.
The following is the refund process：
Icossi wants you to be completely satisfied with your new item and we offers a 14-day return or exchange policy on most items. But if 14 days have gone by since receiving your item, unfortunately, we can’t offer you a return and refund.
Non-refundable & Exchangeable Products:
- Clearance& sale goods.
- Products that have been turned on or used.
- Products that have been vandalized deliberately.
- Items must be unused, undamaged, and returned in their original packaging;
- The return address is the address notified by customer service email:firstname.lastname@example.org
- Please attach your name, phone number, address and a copy of the invoice/receipt.
Tips: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Sale items and discounted orders
Only regular priced items may be returned. Sale items and orders placed with a discount code cannot be returned.
How to complete your return:
- Email us at email@example.com with your receipt or proof of purchase.
- Follow the return instructions provided by our team.
- Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Tips: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refund Processing Time:
- We will process refund after we receive returned package within 7 workdays.
- Refund will be refunded to the card you paid. When you will receive the refund, that depends on your payment method (Paypal takes 24 hours, credit cards take 7-15 business days to show a refund).
- There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
NOTE: Please contact our Customer Service at email@example.com to get the return address.
We only replace items if the products themselves are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Claims about defective products can only be made 7 days after receiving your order.
- Unshippedorders: Please contact customer service to replace the products for you, customer service email: email@example.com
- Shipped orders: We will try to stop the package and exchange products for you.
- Signed orders: the products must meet the returnable standards, please contact our customer service to get the return address.
Tips: Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- The postage depends on the rate of the logistics company in your area.
- Freight, taxes and insurance are not refundable.
- Icossi will not be responsible for any return or exchange costs.
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