We accept order cancellation before the product is shipped or produced. Please contact us by email at firstname.lastname@example.org. We cannot cancel the order if the product is already shipped out. You will need to wait to receive your order and then send it back to our return address to obtain a refund.
Tips: Cancellations for orders paid via PayPal include a charge fee of 2.9% + $0.30.
Returns (if applicable)
We accept the return of products by mail. If for any reason you are not happy with your purchase, you can return your item within 14 days for a refund (below exceptions apply).
- If 14 days have gone by since receiving your item, unfortunately, we can’t offer you a refund.
- To be eligible for a return, your item must be unused, saleable, and in the same condition that you received it. It must also be in the original packaging.
- We do not refund items sent to an incorrect address given by the customer. Please make sure that the address you provide is accurate.
- Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Additional non-returnable items:
Downloadable software products
Some health and personal care items
Tips: To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer
Customers will be charged shipping costs when applying for returns.
Refunds (if applicable)
How to complete your return:
- Email us at email@example.com your receipt or proof of purchase.
- Follow the return instructions provided by our team.
Tips: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
After we have processed your refund, it usually takes 1-4 business days for your bank to put your funds' bank into your account. If you haven’t received a refund yet, please check your bank account again first. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org.
NOTE: Please contact our Customer Service at email@example.com to get the return address.
Refunds for the returned items will be processed in 1- 4 business days after we receive your package. During high-peak seasons like Black Friday or Christmas, additional time of up to 1 week may be needed to process your refunds.
Sale items and discounted orders (if applicable)
Only regular priced items may be returned. Sale items and orders placed with a discount code cannot be returned.
Exchanges (if applicable)
We only replace items if the products themselves are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org. Claims about defective products can only be made 7 days after receiving your order.
Tips: Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $59, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We would love to hear from you, contact us on:
Address: 400 S El Camino Real, Suite 400, San Mateo, CA, United States